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Welcome to the Tech Bulletin

The Tech Bulletin contains information about scheduled maintenance, unexpected emergency repairs or outages and general information on network operations.  You can also check on public access system status.

Tech Bulletin
2010.08.27 Generator maintenance tomorrow.
We will be having annual generator maintenance done tomorrow (Saturday August 28th) in the early afternoon.  We will also be doing our quarterly generator testing later in the afternoon.  We expect no impact to the network or other systems.
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2010.08.17 City of Mount Vernon and Seattle IX had network issues today
There were some problems with both the City of Mount Vernon (Skagit public fiber system) and the Seattle Internet Exchange today for about one hour - between approximately 1:45PM and 2:45PM.  We presume the problems were related, but as of this time have no other information other than that they knew there were issues and got them corrected.
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2010.07.05 Maintenance work to remove last of older BGP routers in downtown Bellingham
We will be performing work today to remove an old router from the downtown data center today.  Some customers may have service affected for about 30 seconds to a minute. 
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2010.05.14 Generator and UPS maintenance
This was completed around 10:30PM.
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2010.05.06 QWest having DSL problems at Bellingham central office.
Initial update on 2010.04.24:  Recently QWest has been having problems with some equipment at the central office in Bellingham - either related to oversubscribing the number of customers on given equipment or something else.  This has resulted in slow and/or erratic speeds for some of our DSL customers.  Last week QWest physically moved the circuits at the central office here in Bellingham for a few of our customers that had significant issues.
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2010.05.02 'K' Root for global DNS implementing DNSSEC on May 5th UTC
We have had a few inquiries from a somewhat inflammatory article on slashdot about the 'K' root implementing DNSSEC.  OpenAccess expects no problems.
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2009.10.18 Network Maintenance evening of Wednesday January 20th
2009.10.20 20:30 This work was completed on schedule.
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2009.01.12 dDOS attack causes outage for AS13831
A distributed denial of service attack resulted in services to most customers of AS13831 having a lack of connectivity for five to fifteen minutes today around 2PM.  We believe the reason systems were more not resilient to this (it should have caused a slowdown, not an outage) is because currently both border and core routers are split between two physical locations.  This will be corrected within the next 10-14 days after we finish some physical fiber line moves at our Carolina location.
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Whats New?
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2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.
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2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.
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2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the 'nas.com' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address @nas.com, or a personal website located at http://www.nas.com/~yourusername, those services will continue be supported although we will not be accepting new accounts.
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2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.
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2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.
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2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.
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2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.
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2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.
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2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.
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P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979
e-mail: info@openaccess.org