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2007.09.26 Changes in paper billing system.
posted by admin on 09/27/07

Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

This will only be for invoices of amounts less than $50.00 and will apply only to regular recurring invoices, not for special invoices.

We have avoided doing this for many years, but for a variety of reasons we need to finally bite the bullet and do it. There are several reasons for this, but mostly as we have grown the process of printing, stuffing, stamping and mailing paper invoices has just become overwhelming. In fact, even the posting of paper checks into our accounting systems has become a very time consuming job.

In addition, every year, the costs for paper, ink and stamps has just gone up and up and up.

Finally, most of the invoices for less than $50.00 are for services paid monthly, and we often end up in a confusing situation where checks are crossing in the mail, with the next month's invoice going out while the payment for the last month's invoice is just arriving in.

There is no need to pay an extra dollar for your service with us, and a couple of convenient options are:

1. You can convert your account from monthly to quarterly billing. This means you still get your paper invoice and send in your check, but instead of every month, you do it every three months.

2. You can convert to online payment. This is by far the easiest and most reliable way. Since we don't have to post a paper check, your payment is applied immediately and accurately every time. Plus its easy! You just login to the website and make a payment. You can set up to have the payments automatic, or set it to send you an e-mail reminder each month.

To do either of the above, just e-mail us at billing@openaccess.org with your preference, or call us at 360-647-0785 during regular business hours.

If you must stay on a monthly billing cycle and also must also receive a paper invoice, we apologize for having to add this fee. It is something we have resisted for years. The issue has been raised in the office many times (mostly by the people who have to send out all the envelopes) in the past.

Sincerely,

OpenAccess Network Services
360-647-0785
billing@openaccess.org

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P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979
e-mail: info@openaccess.org