Company Contact Information
OpenAccess works hard to provide the highest quality Internet services and support. We'll go the extra mile to make our customers happy. Please contact us if you have any questions about service, your account or to offer feedback regarding our services.
Our regular technical support hours are 8:00AM to 5:00PM Monday through Friday and 10:00AM to 2:00PM on Saturdays.
24x7 Emergency Support: <private>. OpenAccess provides 24x7 support, 365 days a year, for our Tier-1 service business customers, which includes all Tier-1 colocation, fiber-optic, microwave and multi-tenant services. If you have Tier-1 service with us, you were given a business card with our after-hours telephone number at the time you signed the contract. If you did not receive it, or have lost it, please call (360) 647-0785 during regular business hours to request a new one.Evening Residential Support: Often, if you give a call during the day and let us know you need help at home in the evening, one of our staff can give you a call from their home office that evening. Currently most of our customers are business customers, so we are primarily focused on 8x5 Mon-Fri for regular hours.
2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'. Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.
2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6. As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.
2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the 'nas.com' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address @nas.com, or a personal website located at http://www.nas.com/~yourusername, those services will continue be supported although we will not be accepting new accounts.
2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers. This allows customers to quickly and easily install Joomla on their website. The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.
2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.
2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.
2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.
2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.
2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.
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