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Support  > E-Mail  > Common Problems 

Common E-Mail Problems

When I try to use my email from [another location] I cannot send.
A.  Some ISPs will block the default send port, which is port 25. If you change your outgoing (SMTP) port to 587 it will work correctly.
In Outlook 2007 this setting can be found in Tools->Account Settings->[your email account]->More Settings->Advanced
I cannot recieve any new emails.
A.   The most common reason for not receiving any new emails is that your inbox on the server is full. If you are using a POP3 email account, your inbox on the server is different from your local inbox. To ensure that messages are deleted off of the server you will need to change the setting on your email client that says "remove messages from server after ___ days." When you set this, your client will automatically delete old messages off of the server for you. This setting can be found in the same "Advanced" section as the port numbers above.

Alternately, you can log into your webmail account and delete messages from it. When you delete messages from your webmail, you are deleting them directly from the server inbox and freeing up space.
I am receving messages saying that my mail was returned to me, but its all spam that I never sent.
A.  The most common reason for receiving bounced spam that you never sent is due to what is called "spoofing". When a spammer sends out tons of messages, they will spoof another persons email address, leaving them with all the junk that gets returned. This is somewhat akin to writing another persons name and info as the return address on a letter, so when it is returned, they wont get stuck with tons of junk in their mailbox. Unfortunately, just like someone writing your info on a letter, there is nothing you can do to stop this from happening.

Luckily, spammers normally wont use one email address for too long, as it will be blocked after a while, so this kind of issue usually clears up itself. If you are experiencing this issue, and you believe this is not a case of spoofed address, please contact us immediately as your email account or computer could be compromised, however this is very rare.
Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

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